Phone 800.582.0077
Fax 952.939.4012

Purchase order numbers are required with all orders. Please identify items by using both catalog numbers and product descriptions. Specify both a shipping address and a billing address.

TIME ALLOWANCES FOR ORDERS
Routinely Available Cell Cultures - May require ordering up to 10 days in advance of desired delivery date.

Special Order Cell Cultures - May require ordering up to 2 - 3 weeks in advance of desired delivery date.

PRODUCTION OVERAGES
In order to meet clients' unanticipated need for additional cell cultures, ViroMed routinely manufactures production overages of many of its routinely available cell lines. Delivery of these cell cultures often can be made as soon as next day if desired.

MINIMUM ORDER
ViroMed Laboratories will accept orders of any size. However, there is a $25.00 minimum charge on all orders.

STANDING ORDERS
Standing purchase orders can offer convenience and economy. In addition, standing order clients are given priority for overages. For information on establishing a standing order, please call Client Services.

CANCELLING OR CHANGING ORDERS
Cancellation of cell culture orders must be made 10 days prior to scheduled delivery date. When possible, requests for additions to standing orders should be received 10 days prior to scheduled delivery date. Special order cell cultures may require additional time.

SHIPPING
Routine delivery of cell cultures is scheduled for Tuesday through Saturday each week. All shipments are sent overnight by the best available transportation. In the case of Monday holidays, shipments are routinely made on Tuesday for Wednesday delivery, unless otherwise requested. Clients are notified in advance regarding shipping arrangements for other holidays.

PACKAGE REUSE PROGRAM
Because cell culture transport requires a great deal of protective material, ViroMed instituted an environmentally sensitive "Package Reuse Program" to reduce the amount of packaging materials going to landfills. A return parcel post label on each shipping carton allows clients to return the packaging at ViroMed's expense.

CONDITIONS OF SALE (WARRANTY)
Sales are void of any seller's warranty or representation, implied or expressed, by usage or otherwise. No claims beyond replacement of unacceptable material or credit on purchase price are allowed. All orders are subject to acceptance.

CREDIT OR REPLACEMENT
Prior authorization must be obtained from ViroMed for any credit or replacement. Requests for credit or replacement must be made to Client Services within seven days of receipt of product.

BILLING Packing slips accompany all orders. Invoices are mailed separately following shipment. Payment terms are net 30 days.

Send payments to:

ViroMed Laboratories
SDS 12-1538
P.O. Box 86
Minneapolis, MN 55486-1538

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